Journal of Tourism and Recreation

Journal of Tourism and Recreation

ISSN: 2368-2655 (Print)    ISSN: 2368-2663 (Online)

Volume 2 (2015), No. 1, Pages 1-22

DOI: 10.12735/jotr.v2i1p01

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Which Factors Affect Passengers' Intention to Use the Automated Immigration Clearance System (e-Gate)?

Cheng-Hua, Yang1  Alex Y. L. Lu2 

1Department of Airline and Transport Service Management, National Kaohsiung University of Hospitality and Tourism, Kaohsiung, Taiwan
2Department of Air Transportation, Kainan University, Taoyuan, Taiwan


To Cite this Article     Article Views: 1263     Downloads: 760  Since deposited on 2015-03-15


This study discusses the factors that affect passengers’ intent to use automated immigration clearance system (e-gate) and the corresponding causal relationship. Based on the Technology Acceptance Model, we constructed a model by considering the need for personal interaction and perceived risk, designed questionnaires by focus group discussions and observed and compared passengers’ behaviour by Structural Equation Modeling and Hierarchical Regression to identify several important issues. Results indicated that (1) for experienced users, use attitude and perceived ease of use are the key factors with positive effects on use intention; (2) for inexperienced users, the need for personal interaction negatively influences use intention, and perceived usefulness has little effect on use intention; and (3) ‘experience’ has a significant main effect and moderator effect on the influences of personal interaction and perceived risk on use intention. These results suggest the following important implications: enhanced experience, inductive promotional strategies, positive feedback loop, provide options for immigration examination stamps, and reach a balance between control and facilitation.

Keywords: international airport, e-gate, Technology Acceptance Model, need for personal interaction, perceived risk

To Cite this Article: Yang, C. H., & Lu, A. Y. L. (2015). Which factors affect passengers' intention to use the automated immigration clearance system (e-Gate)? Journal of Tourism and Recreation, 2(1), 1-22.

Copyright © Cheng-Hua Yang & Alex Y. L. Lu

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This article is published under license to Science and Education Centre of North America. This is an Open Access article distributed under the terms of the Creative Commons Attribution 4.0 International License.

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Which Factors Affect Passengers' Intention to Use the Automated Immigration Clearance System (e-Gate)?